Doug Smith Spares Trade Section


**** NEW **** Dougies Online trade portal

This login is different to the old Trade-pages Login, and your account number is not your access code. If you do not already have a access to our Dougies Online, please get in touch with your local branch so we can set you up.

If you already have access click Dougies Online
Benefits of Dougies Online:

  • Lookup parts, pricing and check stock availability. (Retail price includes GST, your price Excludes GST)
  • Place Orders – Quickly using lookup, favourites or previous orders
  • Explore our range via search. category, part type or brand
  • View high quality product images
  • View Order History Order Status and con note details how the parts are sent.
  • View Account balance and Transactions
  • Download Invoices and Statements

The majority of our parts are online, but if you need a part that is not yet loaded up, feel free to email us or when placing an order online just add it to the notes and we’ll add it for you. 

Not yet a trade customer? Perhaps you should be…….

As one of Australia’s leading Suppliers of Appliance Parts, we are committed to being a leader in Customer service in this industry. Doug Smith Spares now has five Branches located in NSW and Qld – Granville (Head Office), Pymble, Dubbo, Burleigh Heads & Mackay.

If you are in the Appliance repair industry (or closely associated trade+), you may be entitled to a trade discount. At Doug Smith Spares, we are very active in keeping our trade prices competitive, because we want our trade customers to be able to rely on us. But price is only one part of it.

If you no longer want to have to hunt all over town with several different suppliers, to find excellent service and good reliable parts at competitive prices, then you can get everything you require right here at Dougies.

Time is Money

We understand that your time is valuable, so parts you buy from us will always be of the highest quality available. Repeat trips waste your time and money. If you need a reliable supply of genuine parts for a large range of brands, you will find that here.

We are Authorised Distributors for all Electrolux brands including AEG, Westinghouse, Kelvinator, Simpson, Hoover, Chef, Dishlex, Vintec and Beefeater. Panasonic have appointed us as Authorised Resellers, and we are Official Parts Distributors for Beko. We’re also distributors of Fisher & Paykel, Whirlpool, Haier, Maytag, IAG, Baumatic and LG parts. Our stock holding is extensive and includes brands such as Kleenmaid, Miele, Smeg Samsung, Omega, Bosch, Delonghi, and many, many more.

Our Customer Service Team are well trained to help you identify the parts you require, so that you can get the right part, with as little interruption to your busy day as possible. If you are unsure of the parts you need, just give us a call and we’ll look after it for you. Of course, we will order in any part which we may not have in stock, no matter how small. If it is not convenient for you to visit our stores, we can even organise to send the parts to you.

In addition, we can offer you a direct Trade Line Phone Number, in order to prioritise your phone queries, and reduce call waiting times.

And, of course you get access to these trade pages, where you’ll find Specials, News, Brochures, Handy technical tips and useful hacks, and other information specifically for the trade. There’s even an email enquiry form that goes straight to our Priority Trade Service team.

To become a customer of Doug Smith Spares please spend 90 seconds completing our New Trade Customer Details Form here:

Doug Smith Appliance Parts Trade Pages Login

The trade sections of our website contain information relevant to our Trade Customers including technical data, marketing and pricing flyers and is therefore visible by login only.  

Login to this section is available only to Trade Customers of Doug Smith Spares, who have a customer number (account number). That is the number that logs you onto this trade section. (If you don’t have an account number please use the “Become a trade Customer” button above) By Logging on you agree to be bound by certain conditions such as not sharing your login or any of the contents with people outside your organisation. Read more.

Please note – This section will be phased out shortly, as all this information is now being uploaded to our new Portal. (the link for that is at the top of this page). The main difference is that the old pages were the same for everyone, whereas the new Dougies Online Portal shows information specifically relevant to you, such as your own current pricing, your back-orders invoices and statements etc. 

Contact Us

+Associated trades include:

  • Electricians,
  • Electrical Wholesalers
  • Handyman Services
  • On-Site maintenance in Hotels, van parks, serviced apartments, hospitals, schools, churches and retirement villages etc.
  • Plumbers and Gas fitters
  • Air Con Intallers
  • Hot Water Maintenance
  • Commercial Kitchen and Catering Equipment Technicians
  • Commercial refrigeration technicians

Trade Customers wishing to return product, please fill in the form below.