Doug Smith Spares Trade Section
Dougies Online trade portal
If you do not already have a access to our Dougies Online, please get in touch with your local branch so we can set you up.
Benefits of Dougies Online:
- Lookup parts, pricing and check stock availability. (Retail price includes GST, your price Excludes GST)
- Place Orders – Quickly using lookup, favourites or previous orders
- Explore our range via search. category, part type or brand
- View high quality product images
- View Order History Order Status and con note details how the parts are sent.
- View Account balance and Transactions
- Download Invoices and Statements
Not yet a trade customer? Perhaps you should be…….
As one of Australia’s leading Suppliers of Appliance Parts, we are committed to being a leader in Customer service in this industry. Doug Smith Spares now has five Branches located in NSW and Qld – Granville (Head Office), Pymble, Dubbo, Burleigh Heads & Mackay.
If you are in the Appliance repair industry (or closely associated trade+), you may be entitled to a trade discount. At Doug Smith Spares, we are very active in keeping our trade prices competitive, because we want our trade customers to be able to rely on us. But price is only one part of it.
If you no longer want to have to hunt all over town with several different suppliers, to find excellent service and good reliable parts at competitive prices, then you can get everything you require right here at Dougies.
Time is Money
We understand that your time is valuable, so parts you buy from us will always be of the highest quality available. Repeat trips waste your time and money. If you need a reliable supply of genuine parts for a large range of brands, you will find that here.
We are Authorised Distributors for all Electrolux brands including AEG, Westinghouse, Kelvinator, Simpson, Hoover, Chef, Dishlex, Vintec and Beefeater. Panasonic have appointed us as Authorised Resellers, and we are Official Parts Distributors for Beko. We’re also distributors of Fisher & Paykel, Whirlpool, Haier, Maytag, IAG, Baumatic and LG parts. Our stock holding is extensive and includes brands such as Kleenmaid, Miele, Smeg Samsung, Omega, Bosch, Delonghi, and many, many more.
Our Customer Service Team are well trained to help you identify the parts you require, so that you can get the right part, with as little interruption to your busy day as possible. If you are unsure of the parts you need, just give us a call and we’ll look after it for you. Of course, we will order in any part which we may not have in stock, no matter how small. If it is not convenient for you to visit our stores, we can even organise to send the parts to you.
In addition, we can offer you a direct Trade Line Phone Number, in order to prioritise your phone queries, and reduce call waiting times.
And, of course you get access to these trade pages, where you’ll find Specials, News, Brochures, Handy technical tips and useful hacks, and other information specifically for the trade. There’s even an email enquiry form that goes straight to our Priority Trade Service team.
To become a customer of Doug Smith Spares please spend 90 seconds completing our New Trade Customer Details Form here:
Trade Product Return Request
We no longer credit any part that does not have the parts return process completed. So, before you return any part to us, whether it’s at the counter or via courier, please complete the form at the bottom of this page. It takes about 1 minute. We will then assess your request, and if it meets our criteria we will issue you a return authorisation number. Unfortunately, goods returned to us without this number can no longer be credited by staff either at the counter or in the warehouse.
Please note – From 1/3/23 we will no longer be accepting for credit any part which was specially bought in from a supplier.
+Associated trades include:
- Electrical Wholesalers
- Handyman Services
- On-Site maintenance in Hotels, van parks, serviced apartments, hospitals, schools, churches and retirement villages etc.
- Plumbers and Gas fitters
- Air Con Intallers
- Hot Water Maintenance
- Commercial Kitchen and Catering Equipment Technicians
- Commercial refrigeration technicians