Frequently Asked Questions
Do I need my Model Number?
In general, yes, we will need your model number to identify the correct part for your machine. There are alternative options, but they are less effective and often time consuming. Thankfully the model number is almost always on the machine. For our complete guide to finding model numbers, see here →
Where is my model number?
Model numbers can be in a variety of places on your machine, but are typically located on a sticker hidden in a place you don’t usually look. For our complete guide to finding model numbers, see here →
How can I Identify my Part?
To identify a part, just call us! We can take care of the process for you from start to finish. In general we will need the model number and a description of the part, and we can take it from there. For a full guide on what you will need, see here →
Do you deliver?
We deliver Australia wide and to New Zealand on a variety of carriers including AusPost, Startrak, Fastway and TNT, depending on your location. For more details see here →
Do you offer Trade Pricing?
Where is your store?
We have 5 physical locations, Granville and Pymble in Sydney, then Dubbo, Burleigh Heads and Mackay. We also serve all of Australia and New Zealand via delivery. For full details, see here →
What is your return policy?
We have a 21 day return policy for stocked items in original condition, not including electronic items like PCBs. For the full policy see here →
Are your parts genuine?
The vast majority of our parts are genuine, direct from the OEM supplier either in Australia or overseas. Occasionally we discover alternative sources for identical parts, particularly on imported boutique brands, so we take advantage in order to offer better prices to our customers. Unlike some others we refuse to stock non-genuine parts that are not of identical or better quality to the genuine part, and we will never tell you a part is genuine if it is not.
Do you offer appliance repair services?
We are an appliance parts specialist, and do not currently offer a repair service. However, we deal with tradesmen a lot and can usually recommend trustworthy repairmen in the areas surrounding our stores. Please give us a call if you would like a tip.
Can you supply parts for my machine?
We supply parts for almost every appliance brand available in Australia. Even those rare cases were we do not supply a brand, we can usually give you some helpful direction and advice. You can see our complete list of supplied brands here →
Who is Doug Smith?
Doug Smith is the legend that founded our business way back in 1969, over 40 years ago. To read more about the origins of Doug Smith Spares, see here →