At Doug Smith Spares we strive to provide Great customer service to every customer. Sometimes we even get it right!
Thank you to the many customers who have written to us to express their thanks. Here is a small sample of what you’ve had to say about us……
Ben was a fantastic help. Got me exactly the parts I needed with good humour and patience.
Highly recommend! Andrew. (via email)
Very happy with the service I received from DSS.
Thank you Doug Smith Spares, — 10 out of 10 for the service you provided me. Very prompt reply to my internet enquiry re parts for an old ASKO dryer. You had the parts and delivered to my interstate address within a few days. The parts were correct and your price was good. Thank you. Terry P
Thank you for your prompt email
It is such a delight receiving good service, and thank you for your prompt email. KT - Queensland
Thank you so much for all of your assistance
The parts arrived yesterday which was very fast and fantastic. Just wanted to thank you for the wonderful customer service you provided. It is sadly not so common to feel like your custom no matter how small is valued by retailers and companies you deal with. Please ensure you pass this on to your supervisor as I feel they should know – though am sure they already do – that you are an asset to their company with your professional, friendly and committed way of conducting business. Thank you so much for all of your assistance it has been greatly appreciated. LH - Queensland
Wow! That’s the best spare parts service
Wow! That’s the best spare parts service I’ve ever seen. Truly remarkable. PE - Kings Langley
I would like to congratulate the staff
I would like to congratulate the staff of Doug Smith Spares Pymble for their reliable, prompt and friendly advice and service. In this competitive market they have made it easy for us to meet our clients’ demands for prompt, reliable service by providing an extensive range of spare parts to a wide range of brands and products. This ensures our services can be conducted quickly without the hassle of tracking down parts, receiving misinformation or provided with wrong parts that would delay the completion of the service to our clients. I would have no hesitation in recommending Doug Smith Spare Parts to anyone who wishes to build a successful business in Appliance Repairs. WG - Sydney
Just a quick e-mail to thank you
Just a quick e-mail to thank you for your excellent service and prompt communications. Our refrigerator shelf arrived safely around lunchtime today which was about 24 hours after ordering – an extraordinary result. Rest assured, if we need future parts we shall happily return. MM – South Australia
One of the most helpful service people I have ever dealt with
You have to be one of the most helpful service people I have ever dealt with. Tell your boss I said you are a credit to your company and you deserve a pay rise! DB – (internet)
Thank you for your terrific efforts today
I want to thank you for your terrific efforts today to help me repair a broken handle on my Bosch LogiXX 8 Washing Machine door. The young lady named Madison was very very pleasant, patient and effective at locating the part and her suggestion of picking it up closer to my home at Pymble was terrific. The gentleman at Pymble were extremely helpful and good humoured and offered guidance with some tips. 2 hours to get parts and tools, 10 mins to fix. Overall: 10 out of 10. Thank you so much MC (somewhere near Pymble)