At Doug Smith Spares we strive to provide Great customer service to every customer. Sometimes we even get it right!

Thank you to the many customers who have written to us to express their thanks. Here is a small sample of what you’ve had to say about us……

Doug Smith Spares reviews

Outstanding service from a friendly young lady, great prices and always helpful staff.

Stephen (google review)

Prompt and friendly service

Would like to say a huge Thankyou for the prompt and friendly service in getting parts for my Beko fridge/freezer delivered to me

All up and running again

Shirley (via email)


I’m writing to say congratulations for having hired a great staff member!  Her name is Madison and she served me at the spare parts counter yesterday at your Granville branch.
I placed an order for several things for my oven and fridge and what would typically have been a straight forward interaction, struck me as being more out of the ordinary because Madison rightly and appropriately demonstrated a very pleasant approach to your customers. In contrast to the (unhelpful and surly) interaction I’d just experienced at David Jones, ParramattaMadison was respectful, courteous, patient, kind, knowledgeable helpful, and resourceful. It made being in your shop easy, uncomplicated and generally, I had a good experience ‘one to one’ with Madison and left your business feeling happy, satisfied and that I would willingly do more business with your organisation (which I did a couple of hours later by phone!).  Please could you pass on my appreciation to Madison and thank you for hiring such a wonderfully customer-centric woman.
Barbara S (via email)

Fantastic Help

Ben was a fantastic help. Got me exactly the parts I needed with good humour and patience.
Highly recommend!

Andrew. (via email)

Very happy with the service I received from DSS.

Thank you Doug Smith Spares, — 10 out of 10 for the service you provided me. Very prompt reply to my internet enquiry re parts for an old ASKO dryer. You had the parts and delivered to my interstate address within a few days. The parts were correct and your price was good. Thank you.

Terry P

Thank you for your prompt email

It is such a delight receiving good service, and thank you for your prompt email.

KT - Queensland

Thank you so much for all of your assistance

The parts arrived yesterday which was very fast and fantastic. Just wanted to thank you for the wonderful customer service you provided. It is sadly not so common to feel like your custom no matter how small is valued by retailers and companies you deal with. Please ensure you pass this on to your supervisor as I feel they should know – though am sure they already do – that you are an asset to their company with your professional, friendly and committed way of conducting business. Thank you so much for all of your assistance it has been greatly appreciated.

LH - Queensland

Wow! That’s the best spare parts service

Wow! That’s the best spare parts service I’ve ever seen. Truly remarkable.

PE - Kings Langley

I would like to congratulate the staff

I would like to congratulate the staff of Doug Smith Spares Pymble for their reliable, prompt and friendly advice and service. In this competitive market they have made it easy for us to meet our clients’ demands for prompt, reliable service by providing an extensive range of spare parts to a wide range of brands and products. This ensures our services can be conducted quickly without the hassle of tracking down parts, receiving misinformation or provided with wrong parts that would delay the completion of the service to our clients. I would have no hesitation in recommending Doug Smith Spare Parts to anyone who wishes to build a successful business in Appliance Repairs.

WG - Sydney

Just a quick e-mail to thank you

Just a quick e-mail to thank you for your excellent service and prompt communications. Our refrigerator shelf arrived safely around lunchtime today which was about 24 hours after ordering – an extraordinary result. Rest assured, if we need future parts we shall happily return.

MM – South Australia

One of the most helpful service people I have ever dealt with

You have to be one of the most helpful service people I have ever dealt with. Tell your boss I said you are a credit to your company and you deserve a pay rise!

DB – (internet)

Thank you for your terrific efforts today

I want to thank you for your terrific efforts today to help me repair a broken handle on my Bosch LogiXX 8 Washing Machine door. The young lady named Madison was very very pleasant, patient and effective at locating the part and her suggestion of picking it up closer to my home at Pymble was terrific. The gentleman at Pymble were extremely helpful and good humoured and offered guidance with some tips. 2 hours to get parts and tools, 10 mins to fix. Overall: 10 out of 10. Thank you so much

MC (somewhere near Pymble)