WE ARE OPEN!

But, of course restrictions apply in Sydney, so please read below. 

Covid-19 Update – Sunday July 18/2021

Notice for Sydney Stores: (Granville and Pymble)

Under a public health order issued by the NSW Govt, our Granville and Pymble stores can operate as “Click and Collect” outlets only. 

That means we are forbidden by law to offer any service at all to our customers at the counter at these two stores. We can’t accept payment from you, or advise you on parts or pricing or anything. All of that needs to be done on the phone or by email. We will organise contactless delivery of parts to your door, unless you have a specific and/or urgent need to personally attend to pick the goods up. Trade order pickup is available as usual. 

Face coverings must be worn at our SYDNEY STORES by both staff and customers. Please don’t argue about this. It’s not our rule. If you have a medical exemption, please advise us prior to coming, and we will organise an outdoor pickup point for your order. 

Service delivery issues: At this stage we would expect that all couriers will be extra busy, and that deliveries which may normally be overnight may be delayed a little. We also have several suppliers in Sydney. These include Omega, Blanco, Smeg, Delonghi, Kenwood, Samsung and LG. We are unsure exactly how deliveries from these suppliers will be affected, if at all, but we ask customers to please display some additional patience if our normal procurement times cannot be met. Hopefully these restrictions will come and go reasonably quickly, and we can resume more normal service. 

Please follow our facebook pages for updates as they happen at each store: 
Pymble; Dubbo; Mackay; Granville; Gold Coast

Why Doug Smith Spares?

What’s New?

Important update on Fisher and Paykel parts delay and Delonghi Parts delays.