WELCOME BACK, NSW!
But, of course restrictions apply, so please read below.
Covid-19 Update – Monday October 11, 2021
Notice for NSW Stores: (Granville and Dubbo)
in accordance with the public health orders issued by the NSW Govt, our Granville and Dubbo stores can now open to serve fully vaccinated customers from today, October 11. This means you can come into store, browse our Factory seconds, be served at the counter and pay for goods in person. For customers who are not fully vaccinated, until December 1, 2021 we are instructed to offer service by way of click and collect as before.
Saturday trading will resume immediately in our Sydney store.
Some restrictions do still apply though.
Face coverings must be worn at our NSW Stores by both staff and customers. Please don’t argue about this. It’s not our rule. If you have a medical exemption, please let us know. We won’t ask you for details about it, as it’s none of our business.
- Granville – three. If you walk in, and there’s three other customers waiting please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand.
- Dubbo – One. If you walk in, and there’s another customer there already, please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand. No waiting indoors please.
Under no circumstances can any customer (including trade customers) come behind the counter or into the warehouse. Staff toilets are not available at this time.
Restrictions for our Gold Coast Store.
Under present Qld Govt rules, face coverings must be worn at our Gold Coast Store by both staff and customers. Please don’t argue about this. It’s not our rule. If you have a medical exemption, please let us know. We won’t ask you for details about it, as it’s none of our business.
Customer Limits: Three. If you walk in, and there’s already 3 customers waiting please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand. Under no circumstances can any customer (including trade customers) come behind the counter or into the warehouse. Staff toilets are not available at this time.
Our Gold Coast Store trading hours have not changed – we are open 8:30 – 5PM weekdays, and 9-12 Saturdays.
ZERO TOLERANCE! Please don’t try to argue with our staff about any of this. They are doing their best with the situation we’ve all been given. If you have a problem with the rules, write to your local member, or rant about it on facebook. We are following rules given to us by the NSW and Qld governments, and we are not interested in why you don’t like the rules. We all have to follow them, and if you won’t follow the rules, that’s up to you, but please don’t come here to argue about them. We’re just not interested in that and we can’t be clearer about it.
Service delivery issues: At this stage we would expect that all couriers will be extra busy, and that deliveries which may normally be overnight may be delayed a little. We also have several suppliers in Sydney. These include Omega, Blanco, Smeg, Delonghi, Kenwood, Samsung and LG. We are unsure exactly how deliveries from these suppliers will be affected, if at all, but we ask customers to please display some additional patience if our normal procurement times cannot be met. Hopefully these restrictions will come and go reasonably quickly, and we can resume more normal service.
In the mean time we ask everyone to be patent and kind, as we work as hard as we can to get your orders filled.
Weekdays: 08:30 – 17:00 +
Saturday: 09:00 – 12:00 *
* Granville and Gold Coast Stores only
+ Dubbo Hours are Here
Granville 02 8868 6700
Burleigh 07 5522 0733
Pymble 02 9449 7655
Mackay 07 4951 4266
Dubbo 02 6883 3222
Why Doug Smith Spares?
About Doug Smith Spares
- Happy to tell you who the company is, and who our people are, and where we are. Many companies won’t.
- We are one of Australia’s largest independent Appliance Parts Distributors
- We’re in Sydney, on the Gold Coast, in Regional NSW and North Qld.
- Money back guarantee if you change your mind (limitations apply)
- Over 3000 items in stock for immediate delivery. 1/2 Million more available on request
- We have been in Business for 50 years!
- Genuine quality parts – not cheap rubbish
- Personal friendly service every time
- Authorised manufacturers distributors and/or suppliers of parts for all major brands
- Don’t buy Anything! until you read our online buyers guide. 60 seconds is all it takes
Prompt and friendly service
Would like to say a huge Thankyou for the prompt and friendly service in getting parts for my Beko fridge/freezer delivered to me
All up and running again – Shirley, Queensland
Glad we found you!
Wilson elements Stove knob kit
These knobs were a great fit for our Smeg stove, and far more economical than the outrageously priced genuine replacement parts.
We had been putting off the replacement for some time because of the cost, however after the third (out of 4) knob broke we had to do something!
Glad we found you!
Peter and Melissa
Most helpful service
You have to be one of the most helpful service people I have ever dealt with. Tell your boss I said you are a credit to your company and you deserve a pay rise!
DB – Internet
Wow! That’s the best spare parts service I’ve ever seen. Truly remarkable.
PE – Kings Langley
10 out of 10
10 out of 10 for the service you provided me. Very prompt reply to my internet enquiry re parts for an old ASKO dryer. You had the parts and delivered to my interstate address within a few days.The parts were correct and your price was good. Thank you.
Meet Our Team
GRANVILLE STORE MANAGER
Pymble Store Manager
BURLEIGH HEADS STORE MANAGER
DUBBO STORE MANAGER
MACKAY STORE MANAGER
5001EL2002A LG Dryer & Washer Stacking Kit
ACC035 Universal BBQ Teflon Hotplate Liner (400 x 500mm)$10.00
ACC052 Universal Cooktop Stainless Surround Trim (suits 600mm)
ACC157 Universal Dishwasher Lemon Scent Deodoriser (2-Pack)$9.90
BB94935 Universal BBQ Pizza Stone Kit
BD94820 BeefEater BBQ BUGG 3 in 1 Cleaning Tool$8.95
CL750EOBC Aktivo BBQ Easy-Off Oven & BBQ Cleaner (750mL)$13.95
ULX102 Universal Dryer & Washer Stacking Kit
ULX110 Laundry Pedestal With Lock
W500 X-Valve Universal Wall Tap (96mm)$29.95
W501 X-Valve Universal Basin Tap (85mm)$33.95