Customer Service

 

Store Fronts

•  Compare parts

•  Test your Elements

•  Easy parking

•  Pick up service

•  Ultimate payment security

•  Open Saturdays

 

Phone Service

• Quick service

• 92% of calls answered within 60 seconds

• Real People with experience in parts

• No overseas call centers

• Get the right parts

 

Online Service

• Ideal for busy people

• Online Shop (coming soon!)

• Pick-up service available

• Credit card, D/Dep or PayPal

• Security assured

• Privacy assured 

• Fast delivery service

• Online parts enquiry

Real People

We are an organisation of 26 locally based, hardworking, friendly Australians with over 300 years of combined experience in spare parts. We pride ourselves on our best in industry customer service. When you call us or visit one of our stores you can expect real customer service from a team that genuinely cares about their job and doing right by the customer.

If you come to us with any spare parts problem, we will take care of it. Our extensive experience and unrivalled access to the industry makes us the definitive Australian spare parts experts. Call us or drop in today to see the Dougies difference for yourself!

The Brands We Service

We are distributors for all major brands and can supply parts for over 100 brands. Please visit our Products and Brands page for a complete list of brands serviced.