Updated 9/11/2021 3:36 PM AEST

Dear Customers,

The following is an important update regarding the pandemic rules. Please read it fully so you understand what to expect from us.

NOTICE FOR NSW STORES: (GRANVILLE AND DUBBO)

in accordance with the public health orders issued by the NSW Govt, our Granville and Dubbo stores can now open to serve fully vaccinated customers (since October 11) This means you can come into store, browse our Factory seconds, be served at the counter and pay for goods in person. For customers who are not fully vaccinated, until December 1, 2021 we are instructed to offer service by way of click and collect as before.  Saturday trading has resumed as normal in our Sydney store. 

Some restrictions do still apply though. 

Face coverings should be worn at our NSW Stores by both staff and customers. Please don’t argue about this. It’s not our rule. If you have a medical exemption, that’s ok. Just let us know. We won’t ask you for details about it, as it’s none of our business. 

Customer Limits:

  • Granville – three. If you walk in, and there’s three other customers waiting please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand.
  • Dubbo – One. If you walk in, and there’s another customer there already, please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand. No waiting indoors please. 

Under no circumstances can any customer (including trade customers) come behind the counter or into the warehouse. Staff toilets are not available at this time. 

RESTRICTIONS FOR OUR GOLD COAST STORE. 

For reasons unknown to anyone, under present Qld Govt rules, face coverings must be worn at our Gold Coast Store by both staff and customers. If you have a medical exemption, (as some of our staff there do) That’s OK. We won’t ask you for details about it, as it’s none of our business. 

Customer Limits: Three. If you walk in, and there’s already 3 customers waiting please go and stand 1.5 metres away from the front door and wait for a customer to leave. You’ll be next, no matter where you stand. Under no circumstances can any customer (including trade customers) come behind the counter or into the warehouse. Staff toilets are not available at this time. 

Our Gold Coast Store trading hours have not changed – we are open 8:30 – 5PM weekdays, and 9-12 Saturdays. 

ZERO TOLERANCE – AKA Zero Care factor!
Please don’t come in looking for an argument about Covid Rules. We really would prefer to just help you with your parts issue than discuss the ins and outs of the government’s rules. Truth be known we probably agree with you, but please, lets not have an argument about it. Write to your local member, or rant about it on Facebook or something. Our team are all doing their best with the situation we’ve all been given. Lets just get you your parts.  

Delivery Times – There is no such thing as same day delivery at the moment. Courier times are slowly coming back in line with what they used to be, but most local deliveries are still taking 24-48 hours from despatch. State border closures don’t seem to have not affected deliveries

Other little changes in our Service to you:

  • Customer limits are in place at our stores. 
  • All staff and customers are forbidden from coming here if you are unwell, coughing, or have had a fever in the past 72 hours.
  • Personal Space. We ask customers not to come within 2m of staff, or other customers. If there’s a crowd wait outside. There is a 1M exclusion zone at our counters, and we respectfully ask that all customers stand back. There is strictly no admittance to warehouse or office areas at this time.
  • Our toilets are not available for customer or courier use at this time.
  • We are cashless at this time, and will remain so. 

 

Facebook pages to follow:

Pymble 
Dubbo 
Mackay
Granville
Gold Coast 

Thank you to our customers for being patient, co-operative and kind. Our staff are wonderful and we are very grateful to (still) have them.

Sincerely,

Matt Martin
Managing Director..